FREQUENTLY ASKED QUESTIONS

What is GOOD PICKNEY?

GOOD PICKNEY is an American Company dedicated to bringing you the best new, unique and useful items from around the world. Our goal is to make exceptional brands accessible to you—every day, exclusively, and at the best prices.

Our items are often produced by small workshops or made to order, and shipped either directly from the designer or from our warehouse to you.

Do I have to create an account to order from GOOD PICKNEY

No, you can choose to check out as a guest. However, creating an account allows you to save your information and other preferences that make shopping quicker and more convenient in the future.

Why do you need my phone number?

We will personally call you if we notice a problem with your order to see how you would like to handle the issue.

Whom should I contact if I have more questions?

If you have questions or concerns about your order or the products on goodpickney.com, please call  1-855-395-0346 , or email us at hello@goodpickney.com. Through those methods, we will provide as prompt a response as possible, typically between 1-2 hours. For quick service please use our LIVE CHAT feature.

What are your business hours?

You may place an order on our website at any time of day, every day of the year. However, our CUSTOMER SERVICE department can only be reached during the business hours listed below.

  • Monday-Thursday: 8 a.m.– 10 p.m. Eastern Time
  • Friday: 8 a.m.–6 p.m. Eastern Time
  • Saturday: 8 a.m.–4 p.m. Eastern Time
  • Sunday: Closed
Can I cancel my membership?

We’d hate to see you go, but you can cancel your GOOD PICKNEY membership at any time, no questions asked.

Just email hello@goodpickney.com or send a text message to  1-855-395-0346 between 8 a.m.–6 p.m EST and we’ll  process your request right away.

I've forgotten my password. What do I do?

Click "Forgot Password" just below the Login fields and you'll be prompted to enter your email address. We'll send you a temporary link where you can change the password.

How do I change my password, email address, billing or delivery address?

Changing your email address and password is easy--simply hover over your the 'head' at the top right of the screen to change either or both. You provide your shipping address each time you order. 

If you’ve ordered before, your address will appear automatically in the input field; if you’d like to have your order delivered to a different address, simply provide this address instead.

How can I view my previous orders?

Your name in the top right corner reveals a menu—select ‘Orders’ to view a list of all previous orders.

I'd like to unsubscribe to the newsletter or receive it less often

You can unsubscribe from our newsletters by clicking on unsubscribe at the footer of any of the emails you receive from us.

How do I place an order?

When you see something you like, add it to your cart. You will be directed to a new window where you can proceed to checkout your order, or choose to continue shopping. Once you're ready to checkout, just click on the cart button on the top right-hand corner of your screen. You’ll be asked for the delivery and billing address. If you’ve shopped with us before, your address will be saved in our system, but check carefully to make sure the details are correct. If your billing and delivery addresses are different, just indicate. 

After you’ve entered your details, you’ll begin the payment process. Before you pay, though, please take a second to read the General Terms and Conditions and cancellation policies carefully—confirming your order means that you automatically accept these.

If at any point along the way you have a question, just drop us a line at hello@goodpickney.com or click on LIVE CHAT. We’re here to help!

What if I have a question about a product?

We have the answer! Email hello@goodpickney.com or click on the LIVE CHAT icon. If we don’t know the answer, we’ll get it for you.

Can I place a telephone order?

We currently only accept online orders.

What happens after I've placed an order?

Once payment is complete, you’ll receive an email from Good Pickney confirming your order. We compile the orders and send them to the designer; depending on the items you’ve ordered, you’ll either receive your package from Good Pickney or directly from the designer.

Please note that due to the unique and often handmade nature of some designs, delivery can take anywhere between 2 days and 2 months—you can check the expected delivery date of your items under the heading Shipping Details on the individual item pages.

How can I check on an order?

You can check on the status of an order at all times. Simply hover over your name on the top right of the screen and select ‘Orders’ to see where along the process your items are.

If you have any more questions or are waiting on a package, email hello@goodpickney.com

I'd like to change my order details

If you’d like to change the addresses, details, or contents of an order please call or text 1 1-855-395-0346 Monday to Friday between 9:00 - 5:00 EST, or email hello@goodpickney.com

Can I combine multiple completed orders into one bulk order?

Unfortunately, it’s not yet possible for GOOD PICKNEY to retroactively combine multiple orders into a single bulk order. The best way to save unnecessary delivery costs is to be certain that your order contains everything you’d like.

How do I cancel or return my order?

We’re sure you’ll love whatever you order—but if you don’t, send us an email at hello@goodpickney.com  Please note that it is only possible to cancel an order before it has shipped. If the order has already been dispatched,  you can return the item to us once it has been delivered to your address. See the Returns section for more information.

What is your warranty policy?

Every product that you order on GOOD PICKNEY will be guaranteed in accordance with legal guarantee rights. If you have received a faulty or defective product, please contact us at hello@goodpickney.com or at our Tampa office by calling 1-855-395-0346 Our office is open between 09:00 – 18:00, Monday to Friday EST.

Please make sure that you check your shopping cart carefully and read the selected item’s product descriptions before proceeding to checkout. f you have any further questions regarding a certain product, please don’t hesitate to drop us a line or give us a call.

I haven't received my order confirmation. What should I do?

It's entirely possible the confirmation has landed in your spam folder, so please double-check.

If it still hasn't arrived, send us an email at hello@goodpickney.com or call us at +1-855-395-0346  Monday to Friday between 9:00 am - 5:00 pm EST

What methods of payment do you accept?

GOOD PICKNEY currently accepts the following methods of payment:

- Credit Card (Visa, Mastercard, American Express, Discover)

- Amazon Pay

- Pay Pal

- Apple Pay

- Direct Debit

To pay, choose your preferred method in the shopping cart and follow the instructions.

When will my account be debited?

Your account will be debited as soon as you place your order.

Where's my invoice?

You can print your invoice at any time. Simply click on your name on the top right of the Good Pickney site, select 'Orders', and choose the invoice you would like to see.

Is it safe to shop at GOOD PICKNEY?

GOODPICKNEY.COM uses SSL encryption for all transactions. This means all data is transferred through an encrypted 128 SSL connection, which ensures that the personal data you send us is safe and protected from third parties.

 We operate in accordance with all data protection laws and regulations and only use your personal data to complete transactions and orders, as well as to improve our service.

No personal data will ever be passed on to a third party without first seeking your express approval.

How will my purchase be delivered?

After being securely packed in our warehouse, your order will be shipped to you--by USPS if you're in the US. Large and bulky items will be sent by freight carrier. We also have an International Warehouse in Asia, so some items may be delivered by E-Packet or China EMS.

How much does delivery cost?

Shipping costs are dependent on product weight and volume. This information is captured during checkout.

International Delivery:

We currently deliver to the following countries:  EU, United States (USA), Canada, and Australia. We're always adding new shipping zones, so check back regularly to see when if your area has been added.

You can also email us at hello@goodpickney.com to check whether your area has been added. Some items may only ship to specific places, these are indicated in the individual product area

How long will it take?

Good Pickney’s delivery times may be a bit longer than other providers. There are a number of reasons for this, the main one being that some items are made to order, and are purchased from our partners once an order had been received.

Equally, Good Pickney often works with smaller or international designers, who can take a longer time to deliver the products due to production times or distance. The products are first collected in our warehouse for quality control, then shipped to you. As soon as your order is on its way, we’ll send an email to let you know.

How can I track my package?

Check on the current status of your order by clicking on your name on the top left of the screen and selecting “Track your Order”.

You will receive an email confirmation that the package has been sent, as well as a  tracking number, as soon as your package leaves our warehouse.

The current status of your order can be seen by clicking on your name on the top left of the screen and selecting “Track Your Order”.

 If you order multiple products, your order may be shipped to you in multiple packages. There’s no need to worry - you will only pay for shipping once. The contents of each package will be written on the delivery slip, and your invoice will provide an overview of the whole order.

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